Customer Service Administrator - Cardiff

Customer Service Administrator 
Cardiff 
£28,000 per annum (Depending on Experience) 
Full-time, Permanent 

Our client, a well-established and growing business based in Cardiff, is looking for a proactive and detail-oriented Customer Service Administrator to join their team. This is a fantastic opportunity for someone with strong customer service and administrative skills who thrives in a fast-paced, team-oriented environment. 

As a recruitment agency working on behalf of our client, we are seeking candidates who are passionate about delivering excellent customer support and ensuring smooth day-to-day operations. 

Key Responsibilities 

• Act as the first point of contact for customer enquiries via phone, email, and online platforms 

• Process customer orders, returns, and updates with accuracy and efficiency 

• Maintain accurate customer records using internal systems 

• Liaise with internal departments to resolve queries and ensure customer satisfaction 

• Support general office administration including document handling, data entry, and reporting 

• Assist with service improvements and customer experience initiatives 

The Ideal Candidate 

• Previous experience in a customer service or admin-based role 

• Excellent communication and interpersonal skills 

• Strong attention to detail and organisational ability 

• Confident working independently and as part of a team 

• Comfortable using Microsoft Office and CRM systems (training provided) 

• A positive, professional approach with a problem-solving mindset 

Benefits 

• Salary: £28,000 DOE 

• 25 days holiday plus bank holidays 

• Professional development and training opportunities 

• Friendly and supportive working environment 

How to Apply 

To apply for this role, please send your CV to sian@autographrecruitment.co.uk Shortlisted candidates will be contacted by a member of our team for a confidential discussion. 

 
If you have what it takes, apply via the link or contact Sian Elizabeth Howe on 01291 606260 or sian@autographrecruitment.co.uk for further information.