Guest Experience Manager
Newport
Full time, Permanent
£26,000-30,0000 p/a
Our Client:
Our client is a dynamic, successful and ambitious start-up group of companies, who we are extremely excited to be supporting in their recruitment of a Guest Experience Manager to be based in Newport.
An entrepreneurial business, our client is experiencing huge success in their markets, across hospitality, leisure and property.
Now is a great time to join the company as they push forward with significant growth plans across the whole of the business over the next 18 months.
A fun, inclusive and autonomous environment awaits the right candidate!
The opportunity:
As Guest Experience Manager, you will be an integral part of the business, managing a team of Customer Service.
The Guest Experience Manager will ensure accountability, responsibility but most of all a ‘can do’ mentality to ensure they are overall providing the best of services for their guests.
Responsibilities of the Guest Experience Manager:
- Manage guest expectations and queries
- Collaborating with sales regarding revenue
- Handling and following up on complaints
- Managing and empowering a team in daily procedures
- Checking guest invoices for outstanding reservations
- Liaise with housekeeping and managing any delays
- Checking bookings and listings
The ideal candidate:
You will have proven success in a managerial role. Experience within hospitality or accommodation and dealing with bookings, revenue, and a variety of customers. Understanding of high guest expectations when booking a stay.
You will be a highly motivated team player with a self-starter mentality. Advantage to have knowledge of Guesty systems, but not essential.
Next steps:
If this sounds like a great opportunity and you can demonstrate a proven track record in initiating and delivering the above, with solid results, then please click Apply to upload your CV for consideration.
We look forward to hearing from you.