Technical Support Engineer
Location: Eastington
Position: Full time, Permanent
Salary: £40,000 DOE
Our Client
We are delighted to be working with this family run, well established, successful business. Offering a range of services, from transport and plant hire to asbestos removal. They successfully manage construction solutions and waste management for a variety of high-profile customers, providing complete solutions for a vary of needs.
Their success has been a result of having the right expertise in place to offer customers the right, most effective solutions across the sites in South West and Wales. My client prides themselves on their consistent commitment in providing the best of service and expertise to their customers.
The Opportunity:
Reporting to the Technical Manager, this role will include liaising with colleagues, ensuring great communication and presentation throughout their busy office in Eastington. Responsible for assistance in ensuring all devices are updated and being used efficiently. The successful candidate will be a 1st/2nd Line IT Support Engineer, who will take ownership of escalated issues from the Service Desk.
Responsibilities of Technical Support:
- Be the ‘go to’ individual to help with a IT errors
- Strong 1st/2nd Line Support
- Installation of desktop, laptop, phone and other devices
- Provide correct and clear data to software programmers
- Windows server support
- Troubleshoot, restart and assist with the use of devices throughout the busy office
- Networking, for example, Switches, Firewalls, WiFi
- Communicate between relevant departments
- Investigate any system complaints and resolve issues
- Ensure software versions are updated regularly
- Work in line with company values, processes and procedures
The Ideal Candidate
- Previous experience within a similar role
- Extensive knowledge in devices and software
- Knowledgeable and interest in technology
- Great problem solving skills
- Ability to troubleshoot
- Work productively and time accordantly
- Excellent level of communication, organisation, and time management skills
- Thrive off building effective relationships throughout the business
Next steps:
If this sounds like a great opportunity to you and you can demonstrate a technical mind, then please click Apply to upload your CV for consideration.
Holly Williams – 01291 497280
Autograph Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Get in touch today! http://www.autographrecruitment.co.uk/